Refund policy

We value your trust and want you to enjoy a smooth shopping experience. If something isn’t right, we’re here to help.

Return/Exchange Eligibility

• You may request a return/exchange within 2 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as delivered.

• Products that fall under hygiene, personal care, or custom-made categories (if applicable) cannot be returned.

How to Initiate a Return/Exchange

1. Contact us at Divaaus.official@gmail.com within 2 days of delivery.

2. Provide your order number, image/video of the product received, and the reason for return/exchange.

3. We will review your request and share return instructions.

4. After receiving the item, our team will inspect it and notify you of approval.

Refund Timeline

• Once approved, refunds will be processed within 10 days.

• Refunds are issued to the original payment method.

• Shipping or COD charges (if applicable) are non-refundable.

Damaged, Incorrect, or Defective Items

If you receive the wrong product or a damaged item, contact us within 2 days along with photos/video. We will arrange a replacement or refund based on availability.

Need Help?

For any concerns, reach us at Divaaus.official@gmail.com
We’re always happy to assist!